Frequently Asked Questions
General
1. What is Shinning Store?
Shinning Store is a trusted Indian online store based in Lucknow, offering high-quality ladies handbags, clutches, purses, and soon expanding into lifestyle and home appliances.
2. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account helps you track orders and receive exclusive offers.
3. Are your products available offline?
Currently, Shinning Store operates exclusively online. We ship across India from our central warehouse.
4. How do I contact customer support?
You can reach us anytime via email at alfatehoverseas22@gmail.com or WhatsApp us at 8423545797
5. Will more products be added in the future?
Yes! We’re expanding our catalog to include home appliances, personal care items, and daily-use essentials soon.
🚚 Shipping & Delivery
1. Do you ship across India?
Yes, we offer Pan India delivery, including metro cities and remote areas.
2. How long does delivery take?
Standard delivery takes 4–10 business days. Express options may be available depending on your location.
3. How much does shipping cost?
Shipping charges vary by order value and location. Free shipping is available on select products or minimum order value.
4. How can I track my order?
Once shipped, you will receive a tracking number via email or SMS. You can track it directly from our website or the courier’s tracking page.
5. Can I change my delivery address after placing the order?
Yes, but only within 12 hours of placing the order. Contact support ASAP to request changes.
💳 Payments
1. What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) in most areas.
2. Is Cash on Delivery available?
Yes, COD is available on eligible orders. You’ll see the option at checkout if your location is serviceable.
3. Is it safe to shop on Shinning Store?
Absolutely. Our site uses SSL encryption and secure payment gateways to ensure your information is protected.
🔁 Returns & Refunds
1. What is your return policy?
You can return products within 7 days of delivery if the item is damaged, defective, or incorrect. The item must be unused and in original packaging.
2. How do I initiate a return or exchange?
Simply email us at alfatehoverseas22@gmail.com with your order number, photos (if applicable), and reason. We’ll guide you through the process.
3. When will I receive my refund?
Refunds are processed within 5–7 business days after the returned item is received and approved.